MIS Systems Support III
$77,000–$97,000 year
On-siteBoise, Idaho, United States
Boise, Idaho, United StatesOn-siteFull Time$77,000–$97,000 yearLarge
Full TimeLarge
Job Summary
Provide technical support for computer hardware, software, telephone systems, networks, and operating systems by responding to help desk contacts and resolving escalated tickets to meet SLA goals. Perform installs, upgrades, moves, and changes for workstations, printers, and laptops while maintaining an accurate equipment database and updating user guides. Manage traveling schedules to visit job sites and branches for projects, multitasking to prevent issues and handle immediate needs as directed by the Senior Systems Engineer.
Required Qualifications
- technical knowledge of both hardware and software
- quality service
- excellent organizational skills
- technical knowledge of computer hardware and software
- knowledge of telephone systems
- knowledge of network
- knowledge of operating systems
- knowledge of technology-based systems
- ability to respond to help desk contacts
- ability to quickly resolve issues
- ability to meet user needs
- ability to perform installs
- ability to perform upgrades
- ability to perform moves
- ability to perform changes
- ability to work with computer workstation hardware
- ability to work with software
- ability to work with printers
- ability to work with laptops
- ability to read technical specifications
- ability to understand drawings
- ability to understand instructions
- ability to maintain an accurate database of equipment
- ability to maintain an accurate database of repairs
- ability to maintain an accurate database of inventory
- ability to update training guides
- ability to update user guides
- ability to multitask
- ability to handle immediate needs
- ability to perform user maintenance tasks
- ability to manage traveling schedule
- ability to visit job sites
- ability to visit branches
- ability to perform projects
- ability to resolve tickets escalated on the Service Desk
- ability to meet SLA goals
- ability to perform each essential duty satisfactorily
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.