Mining Technical Support Engineer

Support-aligned role focusing on enabling software and system issue resolution: conduct risk assessments, root cause analysis, corrective actions, quality assurance processes and issue resolution; collaborate with engineering to develop and implement Interim Corrective Action (ICA) and Permanent Corrective Action (PCA) approaches to issues; communicate customer feedback to development teams to improve deliverables and meet business requirements. Buildup of skills includes extensive customer focus, effective communications, systems thinking, and technical troubleshooting to design, plan, and execute testing strategies and tackle issues across hardware, software, and multi-vendor environments.