Milieu Specialist II; Glick Recovery Center: 660
On-siteCleveland, Ohio, United States
Cleveland, Ohio, United StatesOn-siteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Monitor the therapeutic milieu and maintain a safe, structured environment for patients experiencing acute mental health crises. Provide direct care, facilitate therapeutic activities, and de-escalate crisis situations using trauma-informed techniques. Coordinate unit schedules, conduct safety rounds, and complete daily reporting and audits. Act as the primary point person for guest and staff concerns while collaborating with the multidisciplinary team on treatment planning. Work rotating shifts including evenings, nights, and weekends in a fast-paced behavioral health crisis stabilization setting.
Required Qualifications
- High school diploma or GED
- CPR and First Aid certification (or ability to obtain within 30 days of hire)
- Crisis Prevention Intervention (CPI) or similar de-escalation training (or willingness to complete upon hire)
- Valid Ohio driver's license with clean driving record
- Must pass criminal background check
- Minimum 1 year of experience working with individuals with mental health or behavioral health challenges (crisis intervention, psychiatric facilities, residential treatment, or related settings)
- Strong understanding of mental health diagnoses, behavioral health challenges, and trauma-informed care principles
- Excellent communication skills with ability to interact effectively with individuals in crisis
- Cultural competency and ability to work with diverse populations
- Empathy, patience, and non-judgmental approach to patient care
- Sound judgment and decision-making abilities in high-pressure situations
- Ability to maintain professional boundaries while building therapeutic relationships
- Strong observational and documentation skills
- Flexibility and adaptability in a fast-paced, unpredictable environment
- Proficiency with electronic health records (EHR) systems
- Computer literacy for documentation and communication purposes
- Understanding of HIPAA regulations and patient confidentiality requirements
- Flexibility to work varying or rotating shifts, including evenings, nights, weekends, and holidays, based on program needs
Desired Qualifications
- Associate's or Bachelor's degree in psychology, social work, counseling, or related field
- Experience in crisis stabilization or emergency psychiatric settings
- Knowledge of substance abuse and co-occurring disorders
- Mental Health First Aid certification
- Certification as a Mental Health Technician or similar credential
- Bilingual abilities (Spanish, Arabic, or other languages commonly spoken in Cleveland area)
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