Middleware Technical Account Manager - Rio de Janeiro
Remote · Rio de Janeiro, Rio de Janeiro, Brazil
Job Summary
Middleware Technical Account Manager (TAM) role in Rio de Janeiro, Brazil. Responsibilities include developing relationships with key business and IT stakeholders, guiding customers through implementation, achieving Trusted Advisor status with decision makers, leading Technical Health Reviews, monitoring adoption trends, coordinating with Product and Support teams, communicating proactively during service degradation or incidents, providing executive status reports, and collaborating to improve customer satisfaction while reducing renewal risk. Requires hands-on Java development experience (5+ years) and strong technical proficiency with middleware and cloud technologies (Red Hat JBoss EAP, Kafka, API Management, Quarkus, Red Hat OpenShift, Red Hat SSO), as well as experience with messaging/streaming platforms. Strong written and verbal communication skills, ability to own issues end-to-end, and a degree in a technology-related discipline are preferred.
Required Qualifications
- 5+ years of professional Java coding and development experience
- Development-level experience analyzing and debugging Java and C++ application issues at the language level
- Hands-on experience with middleware technologies like Red Hat JBoss EAP, Kafka, API Management, Quarkus, Red Hat Single Sign On and Red Hat OpenShift
- Hands-on experience with messaging and streaming platforms
- Ability to take ownership of issues while maintaining a high level of detail
- Outstanding written and verbal communications skills
- Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
- Knowledge of JEE platform and experience working on large-scale enterprise Java projects is preferred
- Experience with business logic and Platform-as-a-Service (PaaS) cloud solutions would be a huge plus
- Bachelor's degree in computer science or engineering is preferred
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