Middleware & Cloud Operations (Generalist Profile)
HybridSão Paulo, São Paulo, Brazil
Job Summary
Middleware & Cloud Operations Generalist responsible for monitoring and managing alerts on Cloud, Middleware and Containers; performing end-to-end troubleshooting for incident analysis and resolution; diagnosing issues across infrastructure, network, middleware and application layers; executing operational procedures and standard changes; escalating complex incidents to specialized teams; supporting production and non-production environments; administering and monitoring APIs and integrations; analyzing performance, latency and service availability; using observability tools for investigation and diagnosis (metrics, logs, traces); collaborating with global teams on continuous improvement and operational stability; documenting procedures, incidents and knowledge in runbooks and knowledge bases.
Required Qualifications
- Experience in support and sustenance of high-availability production environments
- Knowledge of Cloud platforms, Middleware, APIs, and container environments (Kubernetes/OpenShift)
- Advanced troubleshooting and incident analysis in distributed environments
- Experience with infrastructure, networks, operating systems and application servers
- Experience with observability/monitoring tools (Dynatrace, Grafana, Prometheus, ELK or equivalents)
- Ability to perform root-cause analysis and implement durable fixes
- Familiarity with ITIL processes (Incidents, Problems and Changes)
- Strong communication for collaboration with global, multidisciplinary teams
- Analytical, proactive, and problem-solving oriented with autonomy in mission-critical environments
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