Mid Market Customer Success Manager

Lead the integration of Harvey into client workflows and evangelize the power of LLMs to enable end users as a daily necessity. Serve as the primary contact for 40+ mid-market clients using a prescriptive approach to drive adoption, while designing playbooks, self-help materials, and automation to ensure scalability. Monitor customer health metrics to maintain satisfaction, prepare for renewals, and relay insights to internal teams for product improvement. This role requires a full-time schedule with a focus on strategic implementation and relationship management within a fast-growing legal technology company.