Mid-Market Account Manager, Services
$108,200–$202,800 year
Remote · San Francisco, California, United States
Job Summary
Mid-Market Account Manager, Services at Square leads a portfolio of ~175 mid-market services sellers, driving account expansion, retention, and satisfaction while advising owners/operators on how Square’s ecosystem can address payments, business management, and banking needs. Responsibilities include owning relationships, uncovering opportunities, enabling cross-sell and onboarding experiences, coordinating with Product/Engineering/Operations, negotiating contracts, delivering white-glove service, and informing scalable program design. Required qualifications emphasize 5+ years in account management or SaaS/payments, proven growth/retention, strong discovery and consultative selling, contract negotiation, exceptional communication, and a collaborative, problem-solving mindset. Remote work is offered as a benefit, with a US-based SF remote location noted in the posting.
Required Qualifications
- 5+ years of experience in account management or sales, ideally within SaaS, payments, or business management software
- Proven success growing and retaining a book of business
- Consistent over-performance on key metrics and revenue targets
- Strong discovery and consultative selling skills
- Experience in the services industry (sports & entertainment, health & beauty, home services, and professional services) preferred, but not required
- Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
- Demonstrated success retaining and expanding strategic accounts
- Experience negotiating contracts and pricing with senior stakeholders
- Exceptional written and verbal communication skills
- Creative, strategic problem-solver who thrives in ambiguous environments
- Growth mindset, empathetic collaborator, and positive team player
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