Mid-Market Account Manager, Retail
$135,200–$202,800 year
Remote
Job Summary
Mid-Market Account Manager for Retail at Square/Block focused on managing a portfolio of ~160 strategic retail sellers to drive account expansion, retention, and satisfaction. Serve as a trusted advisor to retail executives, uncover opportunities across operations, payments, and commerce, and design customized solutions that deliver measurable business results. Advocate for upmarket seller needs with Product, Engineering, and Operations, collaborate with Account Executives, Product Managers, and Solution Engineers to deliver integrated outcomes, and, when appropriate, visit customers in-person for negotiations and churn prevention. Responsibilities include negotiating contracts and pricing, delivering white-glove support, and proactive engagement. Requires 5+ years of experience in sales/account management (SaaS/payments/POS), strong communication skills, and a growth mindset.
Required Qualifications
- 5+ years of experience in sales or account management, ideally within SaaS, payments, or POS technology
- Proven success growing and retaining a book of business
- Strong discovery and consultative selling skills
- Experience negotiating contracts and pricing with senior stakeholders
- Exceptional written and verbal communication skills
- Creative, strategic problem-solver who thrives in ambiguous environments
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