Mid-Market Account Manager
$136,000–$170,000 year
On-siteSan Francisco, California, United States
Job Summary
Drive gross dollar retention and growth across your mid-market book of business by running renewal cycles, prospecting for expansion, and upselling premium employer partners. Lead value conversations with senior executives at the Director, VP, and SVP levels, managing Quarterly Business Reviews and competitive intelligence to forecast outcomes and increase account penetration. Partner closely with the Customer Success Team to ensure adoption, identify new buying centers, and serve as the escalation point for customer loyalty. Effectively renew, cross-sell, and position Handshake's HR and higher ed tech value proposition while linking directly to key customer business issues.
Required Qualifications
- 3-5+ years of account management or customer success experience in SaaS
- 1-3+ years managing expansion and renewal revenue with quota responsibility
- Track record of quota attainment
- Experience managing 50+ accounts in a portfolio model
- Strong history of retention and expansion revenue
- Must be willing to work onsite from our SF office- expected 5 days a week
- Must be willing to travel as needed for customer engagements
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