Mid Level Service Desk Support(AF)

Solve technical and functional problems by investigating elevated issues and confirming their validity. Work with system and business owners to escalate discussions, understand new processes, and create knowledge management articles. Operate independently with expertise on multiple complex assignments, determining methodologies and presenting solutions to problems. Requires Top Secret Clearance. This role serves as the primary ticket solver in Ask Finance, providing in-depth knowledge about financial or facilities systems and functions beyond Tier 1 Technician capabilities.