Mid-Level Deskside Support Specialist

Provide Level 2 IT support for routine and emergency operations, addressing hardware and software issues for desktops, laptops, and peripherals. Document incidents, troubleshooting steps, and resolutions in ServiceNow, escalating unresolved issues to senior team members. Support equipment maintenance, including installations, upgrades, and relocations, adhering to CDC IT and property management policies. Contribute to emergency preparedness efforts, participating in drills and on-call rotations to provide IT support during critical events. Assist in maintaining IT asset inventory, ensuring proper documentation and accountability for CDC resources. This role requires a U.S. citizen with 4-6 years of experience in deskside support, offering a salary range of $63,889.50 to $70,165.50 in Atlanta, Georgia.