Microsoft Worldwide Readiness Manager
$95,000–$95,000 year
RemoteUnited States or California, United States
Job Summary
Own execution of worldwide readiness programs by translating strategy into operational plans, workbacks, milestones, and reporting. Manage readiness across key moments including Train-the-Trainer Events, product launches, Back to School, and Holiday cycles. Support end-to-end Train-the-Trainer readiness through planning, coordination, certification alignment, and post-event recaps. Drive milestone management to track timelines, dependencies, risks, and deliverables while helping execute Cascade and certification programs for Master Trainers and field roles. Monitor readiness health by synthesizing data from REP Tool inputs, Mystery Shop insights, and field feedback into actionable recommendations. Partner cross-functionally with Content, Storytelling Leads, and regional teams to ensure resources are aligned and deployment-ready.
Required Qualifications
- 5+ years of experience in program management, readiness, learning and development, enablement, training operations, or a related field
- Experience managing global or multi-region programs with complex stakeholders, milestones, and deliverables
- Experience supporting TTT programs, certification, cascade execution, launch readiness, or field enablement initiatives
- Experience translating strategy into executable plans, workbacks, reporting, and measurable outcomes
- Experience working cross-functionally across content, training, regional leadership, field teams, and operations
- Experience with Powerpoint and Excel
- Strong program and project management skills with the ability to manage complex timelines, dependencies, and readiness milestones
- Ability to translate readiness strategy into clear execution plans with defined ownership, risks, and measurable progress
- Strong stakeholder management skills with the ability to influence and coordinate across global, cross-functional teams
- Solid understanding of training enablement, readiness operations, certification, cascade, and TTT models
- Analytical mindset with the ability to synthesize data (certification, REP Tool, Mystery Shop, field insights) into actionable recommendations
- Excellent communication and organizational skills, with strong attention to detail across reporting, documentation, and stakeholder updates
- Proven ability to drive accountability, surface risks, and continuously improve readiness processes at scale
- Ability to travel up to 5 percent domestic/international
- Bachelor's degree or equivalent work experience
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