Microsoft Windows Field Deployment Tech
$96,221–$96,221 year
On-siteOmaha, Nebraska, United States
Job Summary
Deploy and configure IT equipment including PCs, laptops, docking stations, monitors, printers, and network connections across the VA medical center campus and offsite training sites. Unbox, install, remove, and repackage hardware for shipment while managing inventory and ensuring network connectivity at each location. Verify systems have current images, perform scheduled security scans and updates, assign Active Directory accounts, and install peripherals at every training seat. Transport pallets of equipment weighing up to 50 pounds, push carts, and traverse campus buildings with daytime hours, potential evening shifts, and weekend availability.
Required Qualifications
- 5 years' experience in imaging, installing computer equipment and managing teams of technical staff
- Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
- Must have personal transportation available during work hours
- Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
- Will frequently need to be able to push carts carrying equipment
- Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
- Experience with conducting routine system administration tasks and logging data in system admin logs
- Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems
- Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service
- Bachelor's degree in computer science, Information System, Information Technology, or Equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree
- Must be available for evening hours
- Must be available for weekend hours
- Must be able to travel to other sites outside of the metropolitan area throughout the week
Desired Qualifications
- Experience with the ServiceNow ticketing system a plus
- Experience with the VA
- Public Trust clearance
- Experience with Microsoft windows desktop deployments
- Experience as IT helpdesk Tier 1 or 2
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