Microsoft Teams Engineer Senior
$114,080–$218,030 year
HybridColorado Springs, Colorado, United States
Job Summary
Design scalable IT system infrastructure and oversee complex Microsoft Teams implementations while automating service delivery and maintenance tasks. Independently resolve highly complex production issues, lead end-to-end troubleshooting, and analyze system failures to identify cross-platform opportunities. Mentor engineers on design and development, establish engineering best practices, and partner with stakeholders to deliver secure, reliable collaboration solutions. Balance availability, security, and efficiency to optimize production services while managing risks in accordance with compliance policies. Work 4 days per week in San Antonio, Plano, or Colorado Springs, with relocation assistance available.
Required Qualifications
- Bachelor's degree
- 4 years of relevant education and/or experience
- 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s)
- 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management
- 4 years of experience in creating, modifying, and maintaining infrastructure and individual system components
- Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends
- Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks
- Demonstrated experience working with cloud technologies and tools
- 3+ years of experience administering and supporting Microsoft Teams in an enterprise environment
- Deep understanding of Teams architecture, policies, governance, compliance controls, and administration
- Experience implementing and supporting Teams Meetings, Teams Calling, Teams Phone, Teams Rooms, and collaboration services
- Strong troubleshooting and issue management skills, including root cause analysis and incident resolution
- Experience managing Teams through the Microsoft 365 Admin Center, Teams Admin Center, PowerShell, and related Microsoft tools
- Ability to develop and maintain technical documentation, operational procedures, knowledge articles, and engineering standards
- Experience supporting enterprise migrations, platform modernization efforts, and feature rollouts
- Knowledge of identity and access management concepts, licensing, and authentication
- Strong understanding of Microsoft 365 ecosystem integrations and dependencies
- Experience partnering with Microsoft, vendors, engineering teams, and business stakeholders to drive solutions and resolve issues
- Experience supporting enterprise-scale Microsoft Teams deployments, migrations, and feature rollouts, including the use of PowerShell or automation to administer, troubleshoot, and manage Microsoft 365 collaboration services
- Microsoft Teams Administrator Associate or other Microsoft 365 certifications
- Experience supporting AI-enabled Teams capabilities, meeting features, and collaboration workloads
- Familiarity with ITIL processes, change management, problem management, and/or major incident response
- Experience in regulated or large-scale enterprise environments
- Must be available for office 4 days per week
- Must be based in San Antonio, TX, Plano, TX, or Colorado Springs, CO
- Relocation assistance is available for this position
Desired Qualifications
- Experience in creating, modifying, and maintaining infrastructure and individual system components
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