Microsoft Support Engineer
$35,560–$35,560 year
Hybrid · Bristol, England, United Kingdom or Derby, England, United Kingdom
Job Summary
Microsoft Support Engineer at Pax8, based in Bristol, Derby or Farnborough offices, serving as the first escalation point for Microsoft-related issues,triaging cases with Tier 2, crafting knowledge base articles, and maintaining vendor-product issue resolutions. Responsibilities include troubleshooting vendor solutions, supporting MSPs and marketplace operations, coordinating with cross-functional teams, and delivering an exceptional partner experience. Strong technical support background in SaaS, familiarity with Microsoft ecosystem, and ability to work in a hybrid in-office/remote setup. Requires valid right to work in the country and willingness to engage with ongoing training and tools to improve efficiency and customer outcomes.
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