Microsoft O365 & SCIM Team leader
On-site · Kuala Lumpur, Kuala Lumpur, Malaysia
Kuala Lumpur, Kuala Lumpur, MalaysiaOn-siteFull TimeMid LevelAssociates DegreeLarge
Type
Full Time
Level
Mid Level
Education
Associates Degree
Company size
Large
Job Summary
The Team Leader, Operations oversees day-to-day supervision of call center associates, ensuring performance metrics are met through coaching and motivation. Responsibilities include monitoring attendance, handling escalated customer calls, conducting team meetings, and managing employee performance evaluations. The ideal candidate has an associate's degree, relevant experience, strong communication skills, and the ability to manage a team under pressure.
Required Qualifications
- Associate's degree in related field with two to four years of relevant experience preferred
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
Desired Qualifications
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Ability to mentor, coach and provide direction to a team of employees
- Strong communication skills, both written and verbal
- Work well under pressure and follow through on items to completion
Additional Requirements
- Philippines ONLY
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