Microsoft Client Success Manager
$100,000–$100,000 year
On-sitePhoenix, Arizona, United States
Job Summary
Serve as the primary post-sale success owner for assigned Microsoft enterprise and MSP accounts, developing client success plans aligned to business outcomes. Engage directly with technical, operational, and executive stakeholders monthly to translate priorities into adoption roadmaps and schedule quarterly business reviews. Drive value realization for Azure, Microsoft 365, Security, and AI solutions while acting as the escalation point for CSAT issues to resolve delivery friction. Partner with Account Executives on strategic planning, support renewal readiness, and hand qualified opportunities to Sales based on adoption signals.
Required Qualifications
- 5+ years in Microsoft related Client Success, MSP Success, Technical Account Management, Program Management, or Services Leadership
- Experience within the Microsoft ecosystem (partner, MSP, CSP, or Microsoft)
- Ability to engage enterprise and MSP clients directly at all levels of management
- Working knowledge of Microsoft cloud platforms
- Understanding of PMO processes and CSAT methodologies
- Strong communication skills and executive presence
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