Microsoft 365 Platform Administrator
HybridCharlotte, North Carolina, United States or Dallas, Texas, United States
Job Summary
Design and maintain enterprise architecture for Microsoft 365 and unified communications services, including Exchange, SharePoint, Teams, and OneDrive. Lead modernization initiatives, define future-state roadmaps, and implement advanced security configurations such as Conditional Access, Defender, and Zero Trust policies. Create scripting and automation processes to streamline tasks while developing runbooks for documented Tier 2 support processes. Spearhead end-to-end implementation projects from requirements gathering through production rollout and post-mortem reviews. Troubleshoot complex issues spanning identity, network, and cloud services to restore service quickly and prevent recurrence. Monitor service health and usage trends using Microsoft Defender, Sentinel, and Log Analytics to define SLAs and execute reliability improvement plans. Serve as a final escalation point for complex issues and mentor junior engineers while contributing to knowledge bases.
Required Qualifications
- Minimum of eight years related work experience
- Undergraduate degree in a related field or the equivalent combination of training and experience
- 8+ years of experience in enterprise IT, with a minimum of 5 years focused on Microsoft 365 architecture, unified communications engineering or adjacent infrastructure roles
- Deep knowledge of Microsoft 365 security, compliance, governance, identity and access management (OKTA, Azure AD)
- Hands-on experience administering and troubleshooting Microsoft 365 suite (Exchange, SharePoint, Teams, OneDrive, Office365) and related services and integrations
- Strong troubleshooting skills across multiple domains, including networking (DNS, routing, firewalls, VPNs, QoS), identity, endpoints and cloud services
- Demonstrated technology leadership: ability to set standards, drive technical decisions, influence stakeholders without direct authority, and write clear documentation
- Experience leading complex implementations, migrations and service improvements from concept through delivery in a regulated environment (e.g. finance, healthcare, government)
- Excellent communication, collaboration and stakeholder engagement skills
Desired Qualifications
- Microsoft certifications (MS-101, MS-500, AZ-305, SC-300) preferred
- Strategic thinker with passion for innovation, continuous improvement and digital transformation
- Proven ability to lead cross-functional initiatives and influence diverse teams
- Proficiency in scripting and automation (PowerShell, Python, Graph API); experience modernizing manual deployments to GitHub and IaC pipelines
- Experience in regulated industries and financial products supporting mission-critical communications services
- Familiarity with DLP tools like Digital Guardian, advanced telemetry collection tactics, and real-time monitoring strategies
- Experience with zero trust architectures, conditional access policies and Identity governance best practices
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