Microsoft 365 Expert / Cloud Engineer
Remote
Job Summary
Serve as the senior escalation point for complex Microsoft 365, cloud infrastructure, SaaS, and integration issues across multiple client environments, driving root-cause analysis and permanent solutions. Architect, deploy, optimize, and troubleshoot Microsoft 365 environments including Exchange Online, SharePoint Online, OneDrive, and Teams. Lead tenant-to-tenant and server-to-cloud migrations involving email, SharePoint, Teams, and on-premises file servers. Administer Microsoft Intune, Entra ID, Conditional Access, Defender, and Purview to manage security, compliance, identity, and endpoint management. Build PowerShell automation for administrative workflows and coordinate with third-party vendors for authentication and configuration issues. Work directly with MSP partners and end customers to recommend security, licensing, performance, and cloud strategy improvements.
Required Qualifications
- Proven senior-level or L3 experience administering, supporting, and troubleshooting complex Microsoft 365 environments in production
- Hands-on expertise with Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Intune, Entra ID, Conditional Access, Defender, and Purview
- Demonstrated experience leading tenant-to-tenant and server-to-cloud migrations from planning through implementation and stabilization
- Strong PowerShell scripting and automation skills for Microsoft 365, identity, endpoint, and administrative workflows
- Experience working with or within MSP environments and the ability to manage multiple client environments with different standards, configurations, and documentation
- Strong spoken and written English communication skills, with the ability to work effectively with engineers, business stakeholders, MSP partners, and end customers
- Demonstrated ability to work independently, investigate unfamiliar technologies, use vendor documentation and AI-powered research tools effectively, and own complex problems through resolution
- Advanced English – written and spoken
Desired Qualifications
- Experience establishing Microsoft 365 security baselines and governance standards across multiple tenants
- Experience with Microsoft licensing strategy, feature adoption, and cloud cost optimization
- Experience integrating Microsoft 365 with third-party security, identity, document management, and line-of-business applications
- Strong understanding of Microsoft 365 security, compliance, identity, and governance best practices
- Experience advising clients on long-term Microsoft cloud architecture and technology strategy
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