Michigan Claim Support Processor
$33,280–$39,520 year
HybridDetroit, Michigan, United States or Michigan, United States
Job Summary
Research and route mail, enter key data into claim systems, and oversee exception processes for RPA functions and low-dollar invoices. Request and track retrieval requests for paper files while managing daily manual printing, logging, and mailing remotely printed checks. Handle inbound and outbound customer phone calls to resolve claims needs and triage lines for members or body shops regarding inspection assignments. Update claim systems with information related to assigned recovery tasks and assign claims to handlers following prescribed business rules. Report to the Dearborn, Michigan administrative office Monday through Friday, 8:30 AM to 5:00 PM EST, with remote work options available unless travel is specified.
Required Qualifications
- High School Diploma or equivalent
- One year of experience in processing, customer service or business administration
- Working with P.C. software applications
- Data processing techniques
- Organize and prioritize multiple tasks
- Communicate effectively (oral and written)
- Use basic math skills
- Use automated processing and computer systems
- Maintain accurate files and records
- Regular and reliable attendance
- Consent to a background and drug screen
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