Mgr I, Quality
On-site · Wakefield, Massachusetts, United States
Job Summary
Quality Manager will ensure quality standards are met and maintained by understanding, implementing, and enforcing Customer, Regulatory, and Smurfit WestRock processes; accountable for internal/external quality complaint resolution, audits, and coordinating corrective/preventive actions. Drives collaboration with production managers to maximize product quality, lead SQF readiness, and leverage data to isolate defects and reduce costs. Leads a team of quality technicians and provides training to facility staff to sustain quality improvements and implement site-specific protocols and deviations as required.
Required Qualifications
- High School diploma or GED – Required
- 5+ years of manufacturing experience
- 3+ years of production supervisory experience
- Strong communication and interpersonal skills to engage and motivate others to comply with quality standards
- Knowledge of quality assurance, data analysis, and development of business insights
- Thorough knowledge of quality standards and methodologies
- Ability to learn and use proprietary enterprise software for complaint management
- Professional training or certifications in quality (e.g., Six Sigma, ISO) preferred
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