Mgr-Guest Relations

Lead guest relations and front desk operations by managing daily service flow, directing lobby inquiries, and resolving service issues. Supervise team members, coach on performance standards, and handle complaints or disputes to maintain property integrity. Monitor facility inspections for safety and compliance, track guest feedback in response systems, and intervene in guest/employee situations as needed. Provide immediate assistance during peak times, conduct regular departmental meetings to emphasize satisfaction, and assist in hiring or accident investigations. Maintain high visibility in public areas while ensuring all policies, emergency plans, and loss prevention procedures are followed.