Mgr Front Office
$60,000–$60,000 year
On-siteWashington, District of Columbia, United States or Washington, United States
Washington, District of Columbia, United States or Washington, United StatesOn-siteFull Time$60,000–$60,000 yearLarge
Full TimeLarge
Job Summary
Manage daily front desk operations by ensuring accurate guest arrival and departure procedures, calculating monies and receipts, and controlling cash transactions in accordance with established policies. Coordinate guest service efforts for group arrivals and departures, oversee valet and taxi relations, and conduct performance evaluations and training for Front Desk Agents. Address guest complaints promptly and implement emergency procedures to protect guests, staff, and assets while maintaining precise hotel records.
Required Qualifications
- High School diploma or equivalent
- Minimum two years previous experience as a front desk supervisor
- Minimum of four years front office experience in hotel work
- Total understanding of all hotel front office procedures
- Working knowledge of guest services and hotel services, policies or operations
- High school graduate level mathematical aptitude
- Knowledge of standard cash handling procedures
- Knowledge of computerized cash register systems
- Past experience in dealing directly with the public
- General knowledge of basic customer service skills
- Fluency in oral and written English
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- High level of organization
- Ability to pay attention to minute written and verbal details
- Excellent comprehension and literacy
- Ability to read written forms of communication and monochrome computer screen
- Ability to operate computer, calculator and telephone keyboards
- Ability to understand and follow verbal/written instructions
- Ability to work on more than one task at a time
- Ability to communicate both verbally and in writing
- Ability to stand for 90% of shift
- Ability to bend and kneel repeatedly
- Ability to reach all areas of hotel to assist clients
- Ability to carry and lift files and office items up to 25 lbs
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.