Mgr-Front Office I

Manage day-to-day front office operations, including Bell/Door Staff, Switchboard, and Guest Services, to ensure efficient check-in and check-out processes. Supervise staff levels, handle guest complaints and disputes, and implement the customer recognition/service program. Train employees on credit policies, same-day selling procedures, and SOPs while monitoring adherence to reduce bad debts. Lead the team by example, solicit feedback, and assist in interviewing and hiring new team members. Run Front Desk shifts as necessary and participate in departmental meetings to communicate goals.