Mgr, Catering Sales- InterContinental Mark Hopkins
On-siteSan Francisco, California, United States or California, United States
Job Summary
Drive revenue through proactive sales efforts, secure new business, and maintain strong existing client relationships while ensuring exceptional execution of all events. Negotiate catering contracts, meeting space, and hotel services within approved parameters; prepare and review contracts, Banquet Event Orders (BEOs), and banquet checks with accuracy. Develop and grow a diverse client base through prospecting, qualifying, and closing opportunities, while guiding clients through menu planning and event logistics. Oversee event execution, including pre-event inspections and on-site contact during events, resolving issues in real time. Monitor all phases of events to ensure adherence to timelines and service standards, conducting post-event follow-up to assess satisfaction and secure referrals. Represent the hotel at industry events and trade shows to showcase the property.
Required Qualifications
- Catering Sales Manager experience
- Passion for the job
- Ability to apply care and passion to jobs as they do hobbies
- Proactive sales efforts capability
- Secure new business capability
- Maintain strong existing client relationships capability
- Ensure exceptional execution of all events capability
- Maximize hotel profitability through strategic sales initiatives capability
- Contract negotiation capability
- Seamless event delivery capability
- Maintain high levels of guest satisfaction capability
- Develop and grow a diverse client base capability
- Prospecting capability
- Qualifying capability
- Closing new business opportunities capability
- Respond to inquiries promptly capability
- Prepare customized proposals capability
- Negotiate catering contracts, meeting space, and hotel services capability
- Prepare and review contracts capability
- Prepare and review Banquet Event Orders (BEOs) capability
- Prepare and review banquet checks capability
- Maintain detailed and up-to-date client information in CRM systems capability
- Generate monthly reports capability
- Generate forecasts capability
- Generate performance insights capability
- Collaborate closely with internal departments capability
- Execute sales agreements effectively capability
- Communicate event details and updates capability
- Guide clients through menu planning capability
- Guide clients through event details capability
- Guide clients through logistics capability
- Coordinate closely with the Banquet team capability
- Conduct site tours capability
- Conduct familiarization events capability
- Conduct off-site presentations capability
- Represent the hotel at industry events capability
- Represent the hotel at trade shows capability
- Oversee event execution capability
- Conduct pre-event inspections of function spaces capability
- Ensure all setups align with client expectations capability
- Ensure all setups align with hotel standards capability
- Serve as the primary on-site contact during events capability
- Deliver a high-touch client experience capability
- Resolve any issues in real time capability
- Monitor all phases of events capability
- Ensure adherence to timelines capability
- Ensure adherence to service standards capability
- Ensure adherence to operational procedures capability
- Conduct post-event follow-up capability
- Assess satisfaction capability
- Address feedback capability
- Secure repeat business capability
- Secure referral business capability
- Support departmental initiatives including sales action plans capability
- Support departmental initiatives including annual budgeting capability
- Support departmental initiatives including strategic planning capability
- Foster a collaborative, team-oriented environment capability
- Demonstrate strong communication capability
- Demonstrate coordination across all hotel departments capability
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