MFA Help Desk System Administrator
$86,600–$181,800 year
On-siteHanover, Maryland, United States
Job Summary
Support enterprise security operations by issuing and maintaining RSA, SIPR, and NIPR tokens and resolving authentication issues for a global user base. Provide daily face-to-face support for walk-in services and remote assistance, serving as the first point of contact for troubleshooting RSA Token and PKI certificate requests. Manage the full lifecycle of MFA tokens, including authorization, issuance, and revocation, while using ITSM tools to track and escalate service tickets. Develop and maintain SOPs, technical documentation, and IT knowledge base articles, and gather metrics on token distribution and service activities. Work independently to triage issues and meet deadlines with minimal supervision.
Required Qualifications
- Active TS/SCI clearance with a polygraph
- Minimum of three (3) years of relevant experience
- Bachelor's degree in a technical discipline
- Additional four (4) years of experience (for a total of 7 years) may be substituted for a bachelor's degree
Desired Qualifications
- Expertise with Windows Operating Systems
- Familiarity with CSPiD software, Internet Options, and PKI Trust Store configurations
- Knowledge of 90Meter SCM, CIW Applications, and Active Client software
- Proficiency with Remote Desktop sharing via Skype
- Strong understanding of computer security principles
- Excellent organizational, multitasking, and customer service skills
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