Messaging Services Advisor (MS Teams & Zoom)
$62,400–$62,400 year
On-siteCyberjaya, Selangor, Malaysia
Cyberjaya, Selangor, MalaysiaOn-siteFull Time$62,400–$62,400 yearEnterprise
Full TimeEnterprise
Job Summary
Manage Microsoft Teams and Zoom infrastructure by administering direct routing, configuring PSTN, and overseeing user accounts, licenses, and security policies. Perform complex issue analysis, troubleshoot hardware and call quality problems, and execute root cause analysis for high-severity escalations. Provide steady-state support, handle weekend and holiday on-call shifts, and deploy CRQs during off-hours. Deliver technical documentation and training to L1 teams while integrating trends into change management plans. Requires 8+ years of experience in MS Teams and Zoom administration with a Bachelor's degree.
Required Qualifications
- Bachelor's degree in computer science, Engineering, or related field
- 8+ years of experience MS Team & zoom administration
- Expert on Messaging technologies-Microsoft teams and Zooms administration
- Zoom admin with hands on experience in managing organization's video conferencing infrastructure, user accounts, and security policies
- Managing user and license management, ensuring security and compliance protocol
- Managing and troubleshooting hardware and zoom rooms
- Monitoring call quality
- Generation and tracking performance reporting using zoom admin dashboard
- MS Teams administrator
- Direct routing with MS Teams / MS-teams PSTN Direct routing
- Configuring and Managing Direct Routing in Microsoft Teams
- Manage team and channels in Microsoft Teams
- Audio conferencing users
- Intermediate knowledge of IP Telephony
- Knowledge of Server and Networking principles pertaining to enterprise environment
- Performs maintenance on existing operating systems
- Evaluates, engineers, tests, recommends, and implements secure infrastructures
- Acts as a resource for system escalation issues
- Documents platform standards and processes for ongoing operations
- Gathers business requirements for system design and validates recommended solution for Change Management
- Schedules and coordinates installation and maintenance of software/hardware on the network
- Ensures compatibility of all communications and computer hardware/software
- Performs root cause analysis on failed components
- Implements corrective measures
- Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions
- Follows company specific systems engineering standards
- Add acquisitions' messaging environment under NTT Data Services, planning, development and sustaining
- Executive support escalations: 20-30% time consuming work per week most client/outlook, remote access, troubleshoot, feedbacks
- RCA for high severity issue
- CRQ Deployments during weekends and holidays
- On Call Support: shift for all required work and done during weekends
- Provide Technical Documentation and training to L1 and Service desk
- Strong verbal and written communication skills
- Ability to explain technical concepts to end users
- Good analytical, excellent communication and problem-solving skills
- Energetic, self-motivated and self-sufficient in accomplishing tasks
- Works on abstract and complex problems requiring evaluation of intangible variables
- Integrates trends, data and information into plans, deliverables and recommendations
- Provides advanced technical support within area of expertise to clients on complex integration issues and escalation
- Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions
- Regularly exercises discretion and independent judgment on technical matters
- Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
- Builds deeper understanding of processes, procedures, customers and organization
- Flexibility to adapt to changing technologies and environments
- Proactive approach to continuous learning
Desired Qualifications
- Microsoft Teams certification preferred
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