Messaging Services Advisor (M365Platform-EOP)

Job Summary

Required Qualifications

• •Expert on M365 services-Exchange Online, security and compliance within M365 ecosystem
• •Power Platform administrator
• •SharePoint
• •onedrive
• •MS Teams
• •Direct routing
• •Enterprise voice
• •Zoom Telephony
• •Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management
• •Experience and knowledge of the following technologies: MS Teams , Direct routing, Enterprise voice o Creating and routing of Zoom Telephony
• •Manage MS Teams that reside in a cloud environment or obtained as a hosted Service
• •Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies
• •Implement and manage security measures to protect the M365 environment from threats
• •Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations
• •Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures
• •Generate regular reports on system performance, usage, and security
• •The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services
• •Good analytical, excellent communication and problem-solving skills
• •Energetic, self-motivated and self-sufficient in accomplishing tasks
• •Works on abstract and complex problems requiring evaluation of intangible variables
• •Integrates trends, data and information into plans, deliverables and recommendations
• •Provides advanced technical support within area of expertise to clients on complex integration issues and escalation
• •Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions
• •Regularly exercises discretion and independent judgment on technical matters
• •Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
• •Builds deeper understanding of processes, procedures, customers and organization
• •Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning
• •Flexible working in shifts supporting SGT or MYT time zone steady state operations
• •Individuals understand their own area and can perform all facets of their role
• •Stay up to date with the latest M365 features, updates, and best practices
• •Identify opportunities for improving M365 service delivery and user experience
• •Strong verbal and written communication skills, with the ability to explain technical concepts to end users
• •Understanding their requirements and creating a positive client experience throughout the total client journey
• •Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
• •Technical knowledge in data governance, security, and compliance, specifically focusing on data classification, sensitivity labeling, Data Loss Prevention (DLP), and insider risk management within Microsoft 365
• •Configuring and fine-tuning anti-phishing, anti-spam, and anti-malware policies in defender for office 365
• •A Power Platform administrator oversees the governance, security, and day-to-day operations of an organization's low-code environment, including Power Apps, Power Automate, and Microsoft Copilot Studio
• •In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem
• •Security hardening and patch/update management support
• •Collaboration components configuration management
• •Search engine configuration management and Content management configuration support
• •Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies
• •Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics
• •Generate and present regular reports to management
• •Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates
• •Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies
• •Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics
• •Generate and present regular reports to management