Messaging Engineer
On-siteMumbai, Maharashtra, India
Job Summary
Monitor and administer Microsoft Exchange and Microsoft 365 services, responding to alerts, troubleshooting mail flow issues, and managing mailboxes and distribution groups. Execute approved changes, security updates, and routine maintenance while coordinating vendor support cases to resolution. Maintain operational documentation, participate in ITIL-based incident and change management, and collaborate with cross-functional teams to resolve messaging issues. Support on-call activities and stay current with email security protocols and telecommunication technologies. Work within a 24x5 operational model involving weekend shifts and alternate rotations to ensure global service coverage.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent practical experience)
- 1–2 years of experience supporting Microsoft Exchange, Microsoft 365, or enterprise messaging environments
- Basic understanding of Microsoft Exchange Server and Exchange Online administration
- Experience supporting Microsoft Outlook and troubleshooting email-related issues
- Working knowledge of Active Directory, including user accounts, security groups, and distribution lists
- Basic knowledge of PowerShell with a willingness to learn scripting and automation
- Willingness to learn telecommunication technologies
- Understanding of email protocols such as SMTP, IMAP, POP3, and TLS
- Basic knowledge of Microsoft Defender for Office 365, email security, spam filtering, and phishing protection
- Basic understanding of Windows Server, DNS, DHCP, and networking fundamentals
- Familiarity with ITIL processes is preferred
Desired Qualifications
- Exposure to Microsoft Teams, SharePoint Online, and other Microsoft 365 collaboration services
- Exposure to enterprise archiving or compliance solutions such as Enterprise Vault is an advantage
- Strong analytical and troubleshooting skills
- Good verbal and written communication skills
- Customer-focused with a collaborative approach to problem solving
- Strong organizational skills with the ability to prioritize multiple tasks
- Eagerness to learn new technologies and continuously develop technical expertise
- Ability to work effectively both independently and as part of a team
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