Messaging & Collaboration Engineer (M365)
$62,400–$62,400 year
On-siteKallang, Singapore
Kallang, SingaporeOn-siteFull Time$62,400–$62,400 yearBachelors DegreeEnterprise
Full TimeBachelors DegreeEnterprise
Job Summary
Proactively monitor, identify, and resolve technical incidents while managing work queues and addressing requests within agreed SLAs. Analyze and log issues before escalation, collaborate with teams and clients for second-level support, and execute changes with detailed documentation and risk mitigation. Audit incident tickets for quality, recommend improvements, and identify automation tasks to enhance efficiency. Handle client escalations professionally and assist in disaster recovery functions and tests as necessary.
Required Qualifications
- Moderate-level experience in managed services roles handling cross-technology infrastructure
- Knowledge of ticketing tools, preferably ServiceNow
- Familiarity with ITIL processes
- Experience working with vendors and third parties
- Proficiency in planning activities and projects
- Bachelor's degree in IT/Computing or equivalent work experience
Desired Qualifications
- Ability to work longer hours when necessary
- Ability to adapt to changing circumstances with ease
- Proven ability to communicate effectively and work across different cultures and social groups
- Positive outlook
- Ability to work well under pressure
- Commitment to placing clients at the forefront of all interactions
- Understanding of client requirements
- Ensuring a positive experience
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