Mesa de Control / Soporte
$20,800,000–$20,800,000 year
On-siteZapopan, Jalisco, Mexico
Zapopan, Jalisco, MexicoOn-siteFull Time$20,800,000–$20,800,000 yearMid LevelSmall
Full TimeMid LevelSmall
Job Summary
Manage control desk operations by handling customer support inquiries, processing ticket entries, and troubleshooting web platform issues. Utilize Linux and MySQL environments to resolve technical conflicts while applying negotiation techniques for complex cases. Maintain a Monday through Friday schedule with a competitive base salary, performance bonuses, and access to internal and external training programs. Located in Jalisco, this full-time role requires a licensed professional in computer science or systems engineering with three years of experience.
Required Qualifications
- Edad 25 años en adelante
- Experiencia 3 años soporte
- Lic. En informática, ingeniería en sistemas, afin
- Atención a clientes
- Mesa de control
- Atención de entradas
- Conocimiento general de plataformas web
- Conocimientos en Linux, MYSQL
- Ingles técnico
- Autogestionable
- Manejo de tiempo
- Orientado a resultados
- Resolución de Conflictos y Técnicas de Negociación
- Nivel de educación deseada: Superior - titulado
- Nivel de experiencia deseada: Nivel Medio
- Estado: Jalisco
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