Merkur Slots Team Member - Nights - Exeter
On-site · Exeter, England, United Kingdom
Job Summary
Team Member Nights at Exeter venue (40 hours/week) serving customers and delivering high-quality service in a busy gaming environment. Responsibilities include housekeeping to a high standard, offering rounds and refreshments in line with brand guidelines, monitoring customer behavior, assisting with administration with high accuracy, supporting promotions, resolving issues per policy, logging interactions, maintaining brand dress code, and developing product knowledge. Requires excellent communication and people skills, ability to work on a rota including weekends/bank holidays, and a flexible, proactive approach. Training provided; benefits include 28 days holiday, quarterly bonus, pension, life assurance, employee assistance, and discounts. Knowledge of safeguarding and adherence to policies is expected.
Required Qualifications
- Experience working in a retail, hospitality or gambling environment
- Experience delivering excellent customer service
- Willingness to learn and develop
- Flexible and dedicated
- Attention to detail
- Industry and compliance training will be given
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