Merkur Slots Team Member Nights - Daventry

Team Member Nights at Merkur Slots in Daventry involves delivering a welcoming, high-quality gaming venue experience. Responsibilities include maintaining high housekeeping standards for gaming equipment, floors, walls and surfaces; conducting service rounds and offering refreshments in line with brand guidelines; monitoring customer behavior and escalating issues per policy; assisting with administrative tasks to ensure accuracy; supporting promotions and ensuring customer service aligns with company standards; resolving issues and logging interactions; upholding safeguarding policies and promoting a respectful, inclusive environment; and contributing to product knowledge and customer journey while adhering to training and compliance requirements. Key skills include excellent communication and people skills, flexibility for a rota that includes weekends/bank holidays, willingness to learn, attention to detail, and ability to work both independently and as part of a team.