Merkur Slots Team Member - Dalston

Team Member role at Merkur Slots in Dalston focused on delivering a welcoming, high-quality customer experience. Responsibilities include maintaining clean and well-presented venues, regular housekeeping of gaming equipment and facilities, serving rounds and refreshments in line with brand guidelines, monitoring customer behavior for safety and compliance, logging interactions as required, assisting with promotions and promotions administration, ensuring customer service aligns with company standards to achieve customer satisfaction, resolving problems in accordance with the complaints policy, upholding the brand dress code and presenting a strong product knowledge to support the customer journey, and adhering to safeguarding policies and anti-harassment guidelines. Training is provided to develop skills and ensure excellent service in a retail/hospitality/gambling environment.