Merchant Support Specialist-Payment Processing
RemoteUnited States
Job Summary
Provide support to clients transitioning from third-party vendors to MeevoPay, addressing and resolving inbound inquiries via phone, email, or ticketing systems. Utilize Salesforce to manage new tickets, enter client details into the database, and document solutions while delivering dependable resolutions. Troubleshoot technical issues related to Meevo's credit card processing, handle complaints professionally, and collaborate with other departments to ensure superior customer service. This remote role requires candidates to reside in the United States and includes a full-time schedule with comprehensive benefits including PTO, health insurance, and a 401(k) match.
Required Qualifications
- BS/BA degree preferred
- Previous experience in electronic payment processing customer support role with knowledge of payment processing systems and technologies
- Previous experience in beauty/wellness industry
- Previous experience providing support remotely via phone
- Excellent communication and interpersonal skills
- Excellent problem-solving skills
- High computer literacy and ability to learn new software
- Ability to address difficult or complex customer scenarios with professionalism
- Ability to multitask
- Candidates must reside in the United States
- Millennium Systems International participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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