Merchant Support Associate - Sioux Falls, SD
$45,760–$56,160 year
On-site · Sioux Falls, South Dakota, United States or Sandy, Utah, United States
Job Summary
Merchant Support Associate role based in Sioux Falls, SD or Sandy, UT involves managing delinquent merchant accounts, reviewing agreements and activity to determine resolutions, negotiating payment arrangements, documenting interactions, and collaborating with internal teams to resolve issues. The position emphasizes problem-solving, strong communication with merchants, and providing excellent customer service within a financial services context, with a Monday–Friday in-office schedule and opportunities to develop skills in account management, negotiation, and risk-aware servicing.
Required Qualifications
- One to three years of experience in collections, customer service, account management, call center operations, financial services, or a related field
- Experience managing customer interactions and resolving account-related concerns
- Experience with negotiation, conflict resolution, or account recovery activities
- Experience using CRM or account management systems
- Ability to work independently and within a team in a fast-paced environment
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