Merchant Success Manager
$75,000–$85,000 year
RemoteCalifornia, United States or Arizona, United States
Job Summary
Understand merchant needs and goals upon account assignment, then continually re-evaluate success criteria to develop dynamic action plans with ShipBob deliverables and recommendations. Proactively monitor merchant health to nip issues in the bud, taking quick action to course-correct while pushing adoption of key features and services. Collaborate with Customer Support to deliver best-in-class experiences and help dictate the product roadmap to drive mutual success. Foster merchant advocacy to improve NPS and contribute to retention and upsell targets. Perform against key performance indicators including NPS, churn, and upsell metrics.
Required Qualifications
- Minimum 3 years of experience in sales and merchant services in the technology industry
- Aptitude to sell via quota attainment
- Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs
- Demonstrated ability to communicate effectively through oral, written, and in-person mediums
- Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants
- PowerPoint and Excel skills
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