Merchant Services Transaction Risk Monitoring Sr. Fraud Analyst lll
On-site · Phoenix, Arizona, United States or Plano, Texas, United States
Job Summary
Merchant Services Transaction Risk Monitoring Sr. Fraud Analyst lll focused on investigating and validating the authenticity of merchant transactions and related client activity. Responsibilities include handling complex fraud cases, performing research and analysis, reviewing information to verify legitimacy, documenting risk events, and escalating concerns as needed. The role involves queue work, outbound/inbound calls, and mentoring associates in moderately complex research and analysis of risk. May cover weekend hours on a rotational or permanent schedule. The incumbent leverages experience and established procedures to deliver practical solutions aimed at mitigating risk and re-establishing customer confidence.
Required Qualifications
- 3+ years’ experience in fraud, security, detection, investigation or related field preferably in a service or banking related environment
- 3+ years customer service experience
- Ability to work effectively in a time sensitive environment
- Ability to identify and elevate issues to management
- Ability to work independently in pursuit of goals; self-motivated, confident and enthusiastic
- Professional oral and written communication skills
- Strong analytical/problem solving skills
- CFE, CIA or equivalent professional certification preferred (CFE = Certified Fraud Examiner, CIA = Certified Internal Auditor)
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