Merchant Services Senior Delivery Lead
On-siteCharlotte, North Carolina, United States or Addison, Texas, United States
Job Summary
Bank of America seeks a Merchant Services Senior Delivery Lead to plan, coordinate, and deliver large programs across multiple organizations. Responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance, and financials. The role involves ensuring delivery meets client expectations, facilitating sync points between business and technology leaders and Risk and Compliance partners, and mentoring teammates to strengthen overall team effectiveness. Key activities include leading program routines (kick-offs, status reviews, stakeholder meetings, change controls, tollgates), maintaining relationships with business and technology leaders and Compliance and Risk, tracking success metrics, aligning delivery with requirements, and coordinating cross-functional teams to ensure timely value realization.
Required Qualifications
- 8+ years of experience in Project Management
- Strong understanding of Project lifecycle (planning → execution → delivery)
- Hands-on experience with Jira / Agile boards
- Moderate experience with MS Project, Excel, PowerPoint
- Ability to successfully track deliverables, dependencies, risks, and KPIs
- Experience managing risk and issuing resolutions
- Must be able to work across multiple technology, risk, and business teams
- Stakeholder management- work with senior leadership and multiple business lines
- Present complex info clearly to leadership
- Cross-functional coordination- align tech, risk, compliance, and business teams
- Change management- support adoption of new systems/processes
- Strong problem-solving & adaptability skills
- Demonstrated ability to mentor and support teammates through knowledge sharing, guidance, and coaching
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