Merchant Services Credit Analyst I
On-siteCharlotte, North Carolina, United States or Phoenix, Arizona, United States
Job Summary
Review and decide on new applications or existing credit requests for Merchant Acquiring services by verifying information to ensure accuracy and mitigating risk factors according to relevant frameworks. Make credit request decisions within approval authority while conducting appropriate analyses to evaluate deals. Communicate professionally with internal colleagues and customers, and actively participate in continuing education sessions to expand expertise. Collaborate with peers to manage optimal workflow and escalate process breakdowns as needed. This 1st shift role requires a minimum of 2 years in a customer contact center with commercial or small business lending experience.
Required Qualifications
- Minimum 2 years' experience in a customer contact center
- Experience in Commercial or Small Business lending/underwriting
- Previous lending experience/lending authority
- Knowledge of credit reports and bureaus
- Ability to work effectively in a time sensitive environment
- Ability to identify and elevate issues to management
- Professional oral and written communication skills
- Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Desired Qualifications
- Credit and Risk Assessment
- Critical and Analytical Thinking
- Financial Analysis
- Prioritization
- Attention to Detail
- Business Acumen
- Decision Making
- Underwriting
- Proficiency with Excel, Microsoft Word, PowerPoint, etc.
- Ability to work independently in pursuit of goals; self-motivated, confident and enthusiastic
- Knowledge and understanding of Merchant Services
- Customer and Client Focus
- Collaboration
- Credit Documentation
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