Merchant Services Cnslt III
$60,000–$121,300 year
On-siteChicago, Illinois, United States or Indianapolis, Indiana, United States
Job Summary
Call on business customers to sell Merchant Services products, generate new revenue, and develop relationships within assigned commercial segments. Lead client call preparation, proposal generation, and pricing analysis while cross-selling bank products to existing and new accounts. Partner with Relationship Managers to advise on solutions, minimize risk exposure, and optimize credit card acceptance. Execute prospecting strategies, conduct client reviews, and manage onboarding for Merchant Services products. Resolve escalated client issues, coordinate with support specialists, and ensure accurate account documentation and reporting. Maintain up-to-date knowledge of industry trends and competitive capabilities to position Old National effectively.
Required Qualifications
- Bachelor's degree or H.S. Diploma/GED with equivalent experience
- 5 years of Merchant Services experience preferred in/with Healthcare clients
- 5 years of sales/business development experience preferred
- Sufficient and demonstrated knowledge and understanding of Merchant Services solutions and competitive practices
- ETA-CPP Certification preferred or commitment to obtain certification
- Demonstrated ability to develop strong working relationships with clients and internal partners
- The ability to work with multiple clients simultaneously, managing time in a fast-paced environment and applicable resources to ensure work is completed efficiently and within established timeframes, managing projects efficiently and effectively
- Effectively manage and deepen complex, specialized and elite client relationships within portfolio
- Strong problem-solving and critical thinking aptitude; thorough and timely follow-up skills with the ability to make independent decisions based on researched conclusions
- Excellent written and oral communication skills; able to communicate effectively with all levels in and outside of the organization
- Ability to work well with others in a collaborative environment as well as the ability to work independently with little supervision or day-to-day guidance
- Fluent with Microsoft Office programs, Salesforce, as well as unique Merchant Services software/system knowledge
- Position may require the need to travel to other Old National, prospect, new, or existing client or meeting locations
Desired Qualifications
- Remain agile by quickly modifying daily behavior, leveraging resources, and trying new or flexible approaches to effectively recommend and embrace change
- As appropriate, may mentor and serve as subject matter expert amongst other MSCs on the team
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