Merchant Services Associate

Merchant Services Associate at Wolt, part of the DoorDash team, focusing on supporting merchant partners through their journey with the platform. Responsibilities include training partners on using systems, maintaining high service standards via quality and satisfaction checks, analyzing data insights to support partner growth, managing and updating partner menus/visuals to ensure brand alignment, assisting the Development team with urgent cases, and sharing best practices to improve processes. Key qualifications described include 1 year of customer support or partner operations experience, fluent English and French written/spoken communication, an entrepreneurial and proactive mindset, ability to adapt in a rapidly changing market, and a demonstrated ability to build strong partner relationships with empathy and honesty. The role promises opportunities for growth within a fast-growing global tech company with a startup mindset, and highlights the global scale and diverse partner ecosystem (restaurants and retail stores) served by Wolt.