Mercedes BDC Agent Fort Mitchell, KY

Respond promptly to all internet, phone, text, chat, and email inquiries while delivering a concierge-level customer experience. Qualify customer needs, build rapport, and schedule showroom appointments to maximize show rates. Manage leads from dealership websites, third-party providers, and social media by ensuring timely follow-up and maintaining accurate CRM records. Execute long-term follow-up campaigns for vehicle upgrades, lease maturities, and equity opportunities to drive retention and sales. Work closely with Sales Managers and Product Specialists to ensure seamless handoffs and support marketing initiatives. Success is measured through lead response time, appointment set rates, and customer satisfaction scores.