Mental Health Patient Care & Scheduling Coordinator
$12,480–$14,560 year
Remote · Philippines
Job Summary
Mental Health Patient Care & Scheduling Coordinator handles patient intake and ongoing client support, coordinates appointments across a team of 11 therapists, verifies insurance, and maintains confidential patient records. Responsibilities include conducting intake calls, managing onboarding questions, scheduling with therapist availability and specialties, cross-referencing calendars with EMR, verifying insurance coverage, handling client communications via Google Voice and email, and supporting administrative workflows for patient onboarding and treatment coordination. The role emphasizes empathy, organization, and independent work in a remote setting, with experience in mental health or related healthcare and strong communication skills guiding day-to-day duties.
Required Qualifications
- Experience in mental health, behavioral health, counseling, psychology, psychiatry, or related healthcare settings
- Experience with patient intake, scheduling, or healthcare coordination
- Strong interpersonal and communication skills
- Ability to manage phone conversations professionally and compassionately
- Strong organizational skills and attention to detail
- Ability to manage complex multi-step processes across multiple systems
- Experience coordinating schedules and handling administrative healthcare workflows
- Ability to understand therapist specialties and appropriately match patients with providers
- English proficiency (clear speaking/writing)
- NBI clearance and/or Local Police Clearance background check before onboarding
- Available for video meetings with camera on
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