Membership Trainee - John Geigle Branch^
$31,200–$31,200 year
On-sitePalm Harbor, Florida, United States
Palm Harbor, Florida, United StatesOn-sitePart Time$31,200–$31,200 yearEntry LevelLarge
Part TimeEntry LevelLarge
Job Summary
Greet all visitors, conduct facility tours, and handle phone inquiries regarding memberships and programs. Process new membership receipts, enter financial data, and issue photo ID cards at the welcome desk. Manage program registrations, file paperwork, and assist members with general questions. Build relationships with current and prospective members while supporting the Membership Director with retention activities and data audits. Complete all Member Specialist I position requirements within 60 days of hire. Night and weekend availability required.
Required Qualifications
- Must be a minimum of 17 years of age
- High school graduate or equivalent
- At least 1-year previous customer service experience
- Broad overview of the YMCA as it operates as a local, national and international movement
- Intro to Y's Cause & Culture training
- Ys Way to Service & Engagement training
- I Hear You: Service with CARE training
- Working towards meeting the criteria of the Member Specialist I position within 60 days of hire date
- Foundations of Listen First with Listen First Skills Assessment
- Get SMART training
- Three Keys to Successful Family Engagement training
- Living our Cause for Frontline Leaders training
- Cause Driven Tour Workshop with Post Workshop Evaluation
- Active.net Skills Assessment
- Excellent communication and interpersonal skills
- Personal computer and data entry knowledge
- 30 words per minute typing speed
- Proficiency in Microsoft Office
- Organizational skills
- Positive attitude
- Auditory, visual and verbal abilities to communicate via phone and in person
- Ability to operate standard office equipment
- Night and weekend availability
- Must be able to lift and carry up to 30 lbs
- Ability to stand and/or sit for extended periods of time
- Manual dexterity
- Ability to receive and follow detailed instructions
- Capability to remain professional when dealing with members/customers and co-workers
- Authorization to work in the U.S. (E-Verify)
Desired Qualifications
- College degree with emphasis in Marketing or Communications
- CPR, AED and First Aid certification
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