Membership Systems Manager
$75,000–$80,000 year
On-siteSan Diego, California, United States
Job Summary
Maintain, administer, and oversee the organization's membership tracking system and youth development data systems. Support system interoperability, software modernization, and process improvements that strengthen data access, reporting, and usability. Develop and maintain monthly dashboards, data pulls, and performance reports for leadership, while conducting regular audits to ensure data accuracy across all countywide sites. Partner with managers and program staff to track membership, grants, attendance, and compliance metrics, translating findings into executive-level insights for strategic decision-making. Train users on proper system use and troubleshoot technical issues as needed. Requires an Associate's degree, three years of experience in data management or nonprofit operations, proficiency in Excel and BI tools, and valid driver's license. Occasional weekends and evenings required for events and meetings.
Required Qualifications
- Associate's degree
- Bachelor's degree in business administration, information systems, nonprofit management, data management, or a related field
- Three or more years of experience in database administration, data management, membership management, nonprofit operations, program evaluation, or related administrative work
- Experience and proficiency using data systems, Microsoft Excel, and reporting or business intelligence tools, such as Power BI or Tableau
- Experience with CRMs or database platforms such as Salesforce, membership systems, youth services databases, or comparable systems
- Experience building, maintaining, or monitoring systems to track program data such as grants, attendance, engagement, participation, outcomes, or compliance metrics
- Strong understanding of data quality, data integrity, reporting workflows, and system documentation
- Ability to analyze data, identify trends, and prepare clear performance and metrics reports
- Critical thinking, strategic decision support, and analytical skills
- Ability to translate complex data into executive-level insights, recommendations, and user-friendly reporting
- Strong attention to detail and commitment to accurate, complete, and timely data entry across multiple sites
- Strong organizational, project management, customer service, communication, and training skills
- Ability to maintain confidentiality and handle sensitive participant, family, membership, and program information
- Ability to support users with varying levels of technical expertise and promote consistent data practices across teams
- Valid Driver's license and verification of insurance
- CPR & First Aid Certification
- Occasional weekends and evenings in support of fundraising events, committee meetings, trainings, and activities
Desired Qualifications
- Bachelor's degree preferred in business administration, information systems, nonprofit management, data management, or a related field
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