Membership Systems Administrator
On-site · Lawrenceville, Georgia, United States or Georgia, United States
Job Summary
Membership Systems Administrator at YMCA of Metro Atlanta focuses on managing member accounts, processing payments, handling invoicing, maintaining records, promoting programs, and delivering member services. Responsibilities include privacy-compliant record-keeping, membership changes/holds/cancellations, data entry, and facilitating retention and customer service in a YMCA environment, with required familiarity with Traction Rec and related systems, CPR readiness, and completing specified training within 30–60 days. The role emphasizes teamwork, communication, program support, and adherence to YMCA policies and safety guidelines.
Required Qualifications
- High school diploma or GED and 2+ years of customer service experience
- 18+ years old
- Working knowledge of computers, Microsoft Office (Word and Excel) and Internet Explorer/Google Chrome
- Ability to handle multiple tasks, to work independently, to problem-solve, and to employ effective time-management skills
- Must possess strong customer-service skills, conflict/resolution skills, and analytical skills
- Excellent written and verbal communication skills via phone and e-mail (spelling, punctuation, grammar)
- Must be proficient in Traction Rec and complete Traction Rec Membership Administrator training within 30 days
- Must have current CPR certification or obtain CPR certification within 60 days of employment
- Ability to facilitate member interaction and socialization, and be a team player
- Pass a criminal background check and drug screening
- Legal eligibility to work in the US without current or future sponsorship
- Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools and general public
Additional Requirements
- Legal eligibility to work in the US without current or future sponsorship
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