Membership Services Rep STY
$36,608–$36,608 year
On-site · St. Thomas, Ontario, Canada
Job Summary
Membership Service Representative at YMCA of Southwestern Ontario handling member services, tours for guests and potential members, data entry using AVOCADO Software, front desk responsibilities, and membership processing. The role emphasizes following YMCA policies, delivering courteous service in person or by phone, staying informed on programs and events, and supporting the Membership Coordinator. Requires 2 years of customer service experience (preferred), First Aid/CPR, Criminal Record Check with Vulnerable Sector Screening, ability to manage data entry tasks, strong communication and organizational skills, and a collaborative, ambassadorial approach to promoting the YMCA mission.
Required Qualifications
- Minimum of 2 years customer service experience (preferred)
- Current First Aid and CPR
- Must possess initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations
- Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace
- Strong communication and relationship-building skills
- PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly
- Current and acceptable Criminal Record Check with Vulnerable Sector Screening is a condition of employment for all staff and volunteers
- Fully vaccinated against COVID-19 (vaccination requirement; exemptions possible)
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