Membership Services Manager
On-siteHouston, Texas, United States
Job Summary
Strategically align member service initiatives with organizational goals to deliver exceptional fan experiences. Formulate and execute retention and engagement activities for Season Ticket Members while managing departmental responsibilities for gifting, member benefits, and service programs. Lead efforts to provide personalized communication, proof of value, and engagement metrics, assisting sales leadership with renewal strategies and upsell opportunities. Manage staff including hiring, coaching, and performance reviews, and oversee member events, gameday activations, and exclusive Texans experiences year-round. Consult regularly with members to maximize benefit value and ensure all provisions for ticketing, hospitality, and events are fulfilled. Create internal collaboration policies and coordinate execution of gameday benefits such as entertainment and in-seat service. Perform other tasks as assigned by senior leadership and assist Club staff on all Texans gamedays and special events.
Required Qualifications
- High School Diploma
- Minimum 3–5 years of experience in ticketing, customer service, or sports industry
- Minimum 2 years of management experience
- Bachelor's degree preferred
- Proficiency in Microsoft Office and CRM systems
- Ability to lead and manage a team effectively, including hiring, workload prioritization, and performance management
- Permanent addresses in the Houston metropolitan and surrounding areas
Desired Qualifications
- Bachelor's degree preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.