Membership Services Executive
On-siteMiami, Florida, United States
Job Summary
Manage revenue goals for assigned Season Ticket Members by prioritizing renewals, referrals, add-ons, and upgrades while proactively communicating to build relationships. Field and respond to all member inquiries, requests, feedback, and concerns, ensuring accurate data representation in the database. Educate members on applicable benefits, programs, rewards, and experiences, then plan, facilitate, and execute exclusive events throughout the calendar year. Act as the information liaison for all home games and stadium events, surveying and analyzing reporting on attendance and game-day experiences. Report individual and departmental efforts while coordinating changing priorities in a dynamic, high-pressure environment. Requires work authorization in the U.S. and ability to work flexible hours including evenings, weekends, and holidays.
Required Qualifications
- Applicants must have work authorization to work in the U.S. on a permanent and ongoing basis and must not require work visa sponsorship from Inter Miami CF now or in the future to retain authorization to work in the United States.
- All applicants must pass a pre-employment background check.
Desired Qualifications
- Bachelor's degree in Business, Sports Management, Marketing or related field preferred.
- Minimum of 1-2 years' related experience working in professional or collegiate sports preferred.
- Experience in the Florida marketplace preferred.
- Fluency in English and Spanish preferred.
- Experience with Archtics & Ticketmaster ticket systems preferred.
- Strong understanding of MLS and international soccer a plus.
- Highly proactive, goal oriented and motivated with a positive attitude.
- Very strong interpersonal and communication skills with a passion for providing great customer service.
- Ability to coordinate changing priorities in a dynamic, high pressure, fast paced environment.
- Ability to coordinate multiple tasks and creatively solve day-to-day challenges.
- Advanced knowledge of Microsoft Office applications, including Power Point, Word, Excel and Outlook.
- Ability to work flexible hours, including but not limited to evenings, weekends and holidays.
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